Refund policy

RETURN & REFUND POLICY

At The Northern Chiwi, we sell made-to-order print-on-demand products and digital products.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or incorrect.

We will review the issue with our production partner and, where appropriate, arrange a replacement or refund.

To report an issue, contact us at:
hello@thenorthernchiwi.com

RETURNS AND EXCHANGES

Because many physical products are made to order, we cannot normally accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Buyer’s remorse
• Ordering the wrong colour, style, or design

Please check product descriptions, size guides, and order details carefully before placing an order.

Nothing in this policy affects any rights you may have under applicable consumer-protection law.

REFUNDS

Refunds may be provided for items that arrive damaged, defective, incorrect, or otherwise not as described, where applicable.

If approved, refunds are returned to the original payment method. We will notify you once we have assessed your request.

MADE-TO-ORDER PRODUCTS AND EU CUSTOMERS

If you are located in the European Union, you may have a legal right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable law.

Where applicable law permits, goods that are clearly personalised or made to a consumer’s specifications may be exempt from the standard right of withdrawal. This does not affect your statutory rights if an item is faulty, damaged, or not as described.

If you believe you are entitled to withdraw from a purchase, or if your item is damaged, defective, or incorrect, contact us at hello@thenorthernchiwi.com within 14 days of receiving the item. We will assess your request and, where appropriate, offer a replacement or refund.

Any approved refund will be processed within 14 days of confirmation.

DIGITAL PRODUCTS

Digital products include instant-download files such as digital art prints.

For customers in the European Union, you may have a right to withdraw from a digital-product purchase within 14 days of the order date. However, when you complete your purchase and access or download the digital content, you expressly consent to immediate delivery and acknowledge that you may lose the right of withdrawal once the download or access begins, where permitted by applicable law.

If you have not accessed or downloaded the digital file and wish to request withdrawal, contact us at hello@thenorthernchiwi.com within 14 days of purchase. If your request is approved, we will process the refund within 14 days.

QUESTIONS

For questions about returns, refunds, exchanges, or your order, contact:
hello@thenorthernchiwi.com